Return Policy


We’re committed to your satisfaction — whether you’re purchasing gear or renting it for your Bali adventure.


🛍️ For Purchases


We accept returns within 7 days of purchase under the following conditions:

• The item must be unused and in its original packaging
• The item must be undamaged and in resalable condition
• Proof of purchase (receipt or order confirmation) is required

If these conditions are met, we’ll offer you a full refund or exchange — your choice. Refunds are processed within 3–5 business days after we receive and inspect the item.

Please note:

• Used, worn, or damaged items cannot be returned
• Helmets must be returned with original tags and packaging
• For hygiene and safety reasons, we cannot accept returns on helmets that have been worn

If you’re unsure whether your item qualifies, just reach out — our team is happy to help.


🧳 For Rentals


We understand plans change, and we do our best to keep things flexible. Here’s how our rental return policy works:

• We do not offer refunds for early returns (e.g., if you return your rental before the end of your booking period)
• If any rented item has a defect or issue, we’ll replace it immediately at no extra cost
• All rental gear must be returned in the same condition it was delivered — clean, undamaged, and complete (e.g., brackets, locks, keys)

🛠️ Lost or Damaged Rentals


In case of lost, broken, or heavily damaged rental items, additional fees may apply. We always try to be fair and transparent — our goal is to keep gear in great shape for the next rider.


💬 Need Help?


We’re a local team, and we’re easy to reach!
If you have any questions about a return or issue, message us via WhatsApp or visit our shop. We’ll make it right — fast, simple, and friendly.